Program Policies
Payment & Refunds: To secure a spot, payment must be received in full at time of booking, unless you have enrolled in a payment plan. By enrolling you are committing to your or your child’s participation for the full workshop or semester, and your credit card will be charged in full or over the payment plan period. If you need to cancel you can do so prior to 2 weeks before the class start date and you will receive a refund of all but 20% of purchase price. Any cancellations that occur between 1 and 2 weeks before class start will receive a studio credit. Any cancellations that occur with less 24 hours until class start will not receive any refund or studio credit.
Please note that a convenience and security fee may be added when you pay online with a credit card. Security and convenience fees added at check-out go directly to our online payment processor and are usually non-refundable.
Cancellation of a Class Due to Insufficient Enrollment. Re-Deme Studio will provide at least 3 business days notice of class cancellation in the event of insufficient enrollment and, will issue a full refund unless a credit is preferred.
Registration: Clients may register online, by calling, or visiting in person. We highly recommend online reservations.
Pick-up: Pick-up time is listed within program descriptions. We will charge a late fee of $25 to your card if there is continual late pick-ups (15 minutes or more late, for more than 3 times). Students will need to be signed out by the designated pick-up person on their Consent Form.
Consent Requirement: Children under 18 are required to have their Consent Forms signed by a parent or legal guardian prior to participating in classes, and workshops. Our waivers are completely confidential. None of your personal information will be given away or sold.
Closings: We follow the public school calendar and classes are not held on public school holidays. If the school is closed for weather related issues, so will our programming. To double check our closure please visit www.redemestudio.com/closures
Make-up days: At this time there are no make ups, credits, or refunds for missed classes due to illness, family schedule, or for any reason.
Parent Participation: Children under 4 years of age must be accompanied by a parent, guardian or caregiver during each class.
Food Policy: We usually do not mix food with making, but if your child needs a snack it must be tree-nut free and not require refrigeration.
Allergies: Parents are required to alert Re-Deme Studio’s staff members of any medical issue, dietary issue, allergy or illness that could impact the safety and well-being of your child and his/her peers in the program. If your child has an EpiPen, other medical device or medication, you must leave it (labeled with your child’s name) with the staff with explicit, written instructions.
Medical Consent: Parents or guardians will be contacted if a child requires medical attention during class time. If parent or guardian cannot be reached, an administrator of Re-Deme Studio will arrange for treatment as necessary.
Lost and Found: Re-Deme Studio recommends that you label all personal items with your child’s name. Re-Deme Studio is not responsible for any lost, stolen or misplaced items.
Behavioral Expectations
During any program:
We expect each individual to behave respectfully by taking direction, staying on task, and accepting the guidance of staff and teachers.
We expect each individual to refrain from behaviors that abuse the property of the host facility. Making deliberate marks on tables, chairs, walls, floors, etc is strictly prohibited.
We expect each individual to refrain from behaviors that abuse the property of the teacher providing the service. Deliberate destruction of supplies and materials is strictly prohibited.
In all situations, at all times, we require each individual to refrain from physical aggression or verbal bullying. It will not be tolerated.
Other Policies: Re-Deme Studio reserves the right to ask individuals to leave the session if it is determined that he/she is in any way disruptive to the Program. Any decision made by Re-Deme Studio in this regard will be in Re-Deme Studio’s sole discretion. If the parent withholds information pertaining to special needs, behavioral, physical or other and it is determined that Re-Deme Studio is not appropriate for your child, refunds will not be given. If we find out that your child does not meet the age requirements no refund will be made. Similarly, if you, or your child is asked to leave the session for any reason, no refund will be made.